Aggression Control and Verbal De-Escalation

CEUs: 2

$29.95

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Using video clips from the ground-breaking and controversial film “One Flew Over the Cuckoo’s Nest,” this course will make you laugh, think, and understand. You will learn how to reduce conflict with difficult or agitated clients in an inpatient or outpatient setting while protecting yourself, your staff members, and others. (2 CEU hours)

Course Description

Using video clips from the ground-breaking and controversial film “One Flew Over the Cuckoo’s Nest,” this course will make you laugh, think, and understand. You will learn how to reduce conflict with difficult or agitated clients in an inpatient or outpatient setting while protecting yourself, your staff members, and others. (2 CEU hours)

Course Objectives

By the end of the course, therapists will have the tools and understand the rationale that will:

  • Ensure the safety of the patient, staff, and others.
  • Help the patient manage their emotions and distress and maintain or regain control of their behavior.
  • Avoid the use of restraint when at all possible.
  • Avoid coercive interventions that escalate agitation.

Student Reviews

“Content I found pertinent to my practice was well presented and reflected current consensus.”


~ David Ransen, Palm Beach County, FL

“Love the work!”


~ Morgan Born-Aives, LMHC, Palm Beach County County, FL

“It is wonderful how the McMillans are able to get the information across while being funny and interesting.”


~ Susan Miller, LMHC, Manatee County, FL

“Excellent course, helpful examples and information, both research and theory.”


~ Sandra Marjon, PhD. Licensed Florida mental health counselor, Lee County, FL

“I actually quite liked this course. I felt like so many of the principals could be applied to not only clients in “high risk” settings but clients in private practice. I loved the piece at the end when Susan talked about her own experiences in practice with these principals. ”


~ Joseph Bolduc, Miami Dade County, MA

“My favorite part of the course was the capture of Nurse Ratchet's psychological make-up through the film One Flew Over the Cuckoo’s Nest.”


~ Patricia Greene, FL

Read all student reviews